TERMS AND CONDITIONS: iDEAL Photos offers a 100% satisfaction guarentee! If you are not satisfied with any purchase simply return the product for a full refund. Refunds are accepted within 60 days of original purchase and include purchases onsite and online. Payments of cash and check will be returned by check and credit card orders will be refunded to the card used within 3 business day of receiving the returned product. Shipping and handling charges may apply to our Ship-2-Parent program in which products are shipped directly to addresses provided by individual customers in liu of being delivered to league or school. All orders are processed within 5 business days and delivered in approximatley 2 weeks. Feel free to contact our customer service by email or by phone. Picture day schedules and ordering information can be found online at www.idealphotos.com.